What is diagonal communication?

Diagonal communication refers to the exchange of information that transcends different levels of a hierarchy and different departments within an organization. This type of communication facilitates collaboration and interaction among employees who may not be on the same organizational level or in the same department. By allowing individuals from various functions or teams to communicate directly, diagonal communication can enhance problem-solving, foster innovation, and promote a better understanding of overall organizational goals.

In contrast, communication that occurs strictly within a single department or only in an upward direction does not encapsulate the essence of diagonal interaction. Similarly, communication adhering strictly to hierarchical levels limits the flow of information and can create silos within the organization, restricting the benefits that diagonal communication provides.